This chapter talks about how important it is to give praise to people rather than to criticize. It is important to not flatter people because that can come off as being fake. Giving praise to people who wouldn’t really expect it goes a long way, kind of like giving praise to the chef that prepared your steak. Also, giving praise to people in front of others is a very good way of getting more out of people. Nourishing peoples self esteem is kind of like feeding them food. The food gives them energy, the praise gives them confidence and self esteem.
Last Friday I had the opportunity to visit a facility in the Inland Empire that takes in dry organic material such as bread, tortillas, ramen noodles, etc. to make into primarily livestock feed however they also create biofuel with the material they bring in. The facility I toured only handles dry food but their other facilities handle used cooking oil, meat that has been cooked for human consumption, fruits and vegetables as well as other organics. At the Inland Empire facility, they collect food that has been contaminated or is too old for the seller to sell. Materials such as hamburger buns in their plastic bags are piled up and then put into a hammermill that chops up the material and separates the plastic from the organics. From there, the organic material is dehydrated and mixed with other organic material and additives. It is then stored in large bins and sold as bulk livestock feed. their other facilities are located in the desert and take in all types of food material to be made into biofuel.
Last Saturday my class and I toured the Tierra Verde Composting Facility at the Great Park in Irvine. It was a great experience. The tour showed us all aspects of collecting, chipping, grinding, storage and turning of the material in windrows. I was shocked to see how much green material they compost and turn into mulch. They have the capacity to handle 100 tons of green waste at their facility. This product is then sold to the public as well as private companies that bag it and sell it to retail outlets. Equally impressive is their E-waste recycling facility. This facility is in an old military hangar. They take in all types of E-waste including televisions, computers, cell phones, etc. These are all dismantled and sorted by each material and then sold to buyers in India. These materials include plastics, metal including copper and gold. It was very impressive to see how much of each material they recycle and divert from landfills.
Last week our class had the rare opportunity to take a guided tour of the Republic Waste state of the art Material Recovery facility (MRF) in Anaheim. This was set up by one of our classmates that works at the facility. The facility is centrally located in an industrial center at the junction of two freeways, the 91 and 57. From the street it was very hard to see what would be happening behind the walls. The facility sits on 40 acres and is primarily enclosed under 250,000 square feet of cover.
After receiving safety instructions we started the tour. We first saw the green waste recyclables and how they were handled. Much of the green waste is sent to the landfills as ADC (Alternative Daily Cover) We then moved on to the C&D (construction and demolition) area. These materials such as wood, metal, etc. were put on a conveyor belt where they were hand picked and sorted into corresponding bins to be stockpiled or rendered into a usable product. For example, wood is chipped into smaller pieces to be used as boiler fuel. From there we viewed “the pit”. This is where trash from the facility is handled. It is constantly crushed and moved by bulldozers and then loaded on to transports to be taken to the landfills. This area is scrubbed with bleach very often in order to keep it as clean as possible and disease free. From there we saw their state of the art blue line. Out of respect of their wanting to keep this portion of their MRF confidential, I will limit my comments and specifics about it. It was a very interesting site. Basically much of it was automated which reduced the amount of human intervention that was needed. This area handled dry waste. The blue line has technology that allows it to identify different types of materials and automatically sort them into the appropriate bins. The system is not perfect so there were people manned at different stations and were responsible for picking and sorting particular items. All of the separate materials were then sent to baling areas where they were crushed and baled into manageable loads that would then be put on tractor trailers to be sent to the port of Long Beach and then to China.
All in all it was a very interesting day and good to see the enormous amounts of would be trash being recovered and readied for reuse.
This section of How to Win Friends and Influence People talks about criticizing people. People are not creatures of logic they are creatures of emotion. It is easier to criticize people rather than finding the good in what they have done. Benjamin Franklin became a great diplomat by not speaking ill of people. A pilot that was put in jeopardy by a mechanic putting the wrong fuel in his airplane could have criticized the mechanic but the mechanic had already known what he had done so instead of criticizing the mechanic, he told him that he knew he wouldn’t make the same mistake again so he decided that he wanted him to be his mechanic. This probably did much for the mechanics confidence and desire to do a better job for the pilot. He was given a second chance to learn from his mistakes and to improve. I try to take this approach when dealing with people. I try to look for the good in what they have done and try to find out a way that will help them improve on what they are lacking in when completing an activity.
February 8, 2012
After submitting the waste and recycling audit to the facility manager at the distribution facility in the Inland Empire, he conducted his own audit and came up with the same conclusions regarding the ability to save money while reducing the number of hauls from the plant. His methodology was basically identical to ours. As a result, he has agreed to implement the plan. This plan will replace many of the waste bins with a compactor. This compacted load will then be brought to a local Material Recovery Facility (MRF) and separated then recycled. The materials from the plant are such that it will allow for a 4:1 compaction rate as opposed to paying to “haul air” from the waste bins. This will result in the need for less bins, better sorting of recyclables and fewer hauls frAfter submitting the waste and recycling audit to the facility manager at the distribution facility in the Inland Empire, he conducted his own audit and came up with the same conclusions regarding the ability to save money while reducing the number of hauls from the plant. His methodology was basically identical to ours. As a result, he has agreed to implement the plan. This plan will replace many of the waste bins with a compactor. This compacted load will then be brought to a local Material Recovery Facility (MRF) and separated then recycled. The materials from the plant are such that it will allow for a 4:1 compaction rate as opposed to paying to “haul air” from the waste bins. This will result in the need for less bins, better sorting of recyclables and fewer hauls from the plant. Not only will this result in lower costs, it will reduce carbon footprint because the trucks will not have to run to and from the plant as often. Effectively, this will reduce their yearly waste expense by nearly 70% while increasing their landfill diversion significantly.This will serve as a template for other facilities within the company. Facility managers are very keen to save money where they can and want to comply with any green initiatives that they can. This facility manager stands to receive significant praise from his company for his efforts. It is definitely a win-win for everyone.
“If You Want to Gather Honey, Don’t Kick Over the Beehive”
I read the section on criticizing people and blaming others. The saying that “criticisms are like homing pigeons is very true”. There are a lot of other saying that refer to this concept such as those who live in glass houses shouldn’t throw stones. Whenever you begin criticizing others, you open up yourself for retaliation. There are much better ways of improving performance from people. In sports training for example, coaches are taught to use the 80/20 rule. Give 80% praise and 20% “criticism”. Those that adhere to this generally can get good results from their players. Those that don’t usually tear down the moral, lose respect and motivation of the players and do not get good results.
A serial entrepreneur, I started my first business at the age of eighteen. This was a furniture delivery business where I employed my friends and we delivered furniture for several local stores. This became very successful and almost kept me from going to college. Knowing that I did not want to deliver furniture for the rest of my life, I took a pay cut and went to college. While in college, a friend and I started an action sportswear line. This was quite a fun learning experience. I found out quickly how a manufacturing company can become a banking company very quickly in that you need to carry the cost of goods for a much longer period than I would have expected. This presented several challenges that resulted in us changing the business plan. I ran this company for several years until two of my employees took it over. It is still up and running successfully today. I then began my career on Wall Street as an institutional equity trader. After five years of working for a firm, I started my own floor brokerage operation on the Pacific Stock Exchange (PSE). In a few short years we became the highest volume producers on the exchange. When the PSE was bought out by ARCA, I then opened an office in Irvine and operations on the Boston and Midwest Stock Exchanges. Unfortunately, technology took over and removed the need for human intervention which resulted in most of the stock exchanges closing and trades being consummated on “black boxes”. During these times, I have been active in environmental issues, particularly water quality issues in Orange County. I have also spent a lot of time in my favorite part of the world, Los Cabos, Mexico where I have been able to have a nice mixture of work and play. Ideally, I would like to help the area modernize its waste management and recycling practices.
I have inspected many of the trash bins around IVC. I am shocked and dismayed at the amount of easily recyclable material found in the trash cans. In almost every trash can I saw plastic bottles (PET) with California Refund Value (CRV) value just sitting on the top. It seems that the only recycling effort is the scavengers that roam the school and collect the recyclables. This to me is unacceptable and should be rectified immediately. This possibly poses a liability risk to the school by having these people roaming the campus. They could possibly become injured or injure someone else while performing these unsanctioned activities. I think there are more efficient and revenue generating operations for the school that could address this problem. One would be to install recycling buy-back machines throughout the school particularly next to the concession areas where the bottled products are sold. Ideally, these machines would be easy to use and encourage the students and faculty to recycle rather than throw these products away. Additionally, a larger buy-back machine for the use of the surrounding community could be installed somewhere on the campus. One thought would be to put it in close proximity to the Goodwill collection trailer is.
Last week I toured a major distribution facility in the Inland Empire with several associates. The purpose of this was to help the facility manager lower his waste management and waste water costs while helping his facility become more environmentally friendly and efficient. The results of the tour showed that the facility was being over serviced by its franchise hauler. This should come as no surprise because the haulers make money by having as many bins on the property as possible and schedule service as often as possible. This is sort of like the fox guarding the hen house. Facility managers are not experts in waste management and recycling. They count on their providers to offer them the correct advise. However, sometimes even with the best of intentions of the haulers, these facilities become over serviced. Bins that are not full are emptied too often. By using a knowledgeable third party auditor that can come in and objectively determine the facilities real needs and implementing the correct program, companies can save a lot of money, be more efficient and reduce the carbon footprint by lowering the number of times the haulers visit the property.
The net result of this audit will be a 65% yearly saving in waste management fees to the facility if they implement the recommended plan and procedure.